We completely understand that due to COVID-19, travel is very uncertain at the moment with plans subject to change at any time! So to help out our guests we have updated our refund & cancellation policies so you can have more flexibility and peace of mind!
If you cancel within 28 days after booking, you will be entitled to receive a full refund on your booking with our 28-day Money Back Guarantee! Just email email@example.com with your booking ID requesting your cancellation.
If you cancel after 28 days, you will receive a Credit Voucher for the total value of any payments made, and the voucher will be valid for any other/future Luxè Week trip.
If you change your mind on your travel dates and want to change your booking to another week you can do so at no additional cost. Just let us know 60 days before your original trip dates and we'll be happy to switch you to another week. Please note, we need also need a minimum of 60 days notice for the new trip/week you would like to switch to. Just email firstname.lastname@example.org with your booking ID and we'll let you know if there is availability on your new preferred dates and make the switch!
Flexible Tickets allow for entry into any one of our 2021 or 2022 weeks. One ticket purchase allows entry onto only one of our 2021 or 2022 Luxè Weeks. For entry into multiple weeks, additional tickets must be bought.
As a ‘Flexible Ticket’ holder you will receive 7-day early access to any of our new weeks once they are released, so you can be one of the first to choose which week you want to join and book with confidence knowing you’ve guaranteed your place on the holiday of a lifetime once all this craziness is over! We'll also let you know when our current weeks are about to sell out - so if you already have your eyes on some of our current dates, you can relax knowing that you'll be one of the first to know before they sell out so that you can secure your place before they do.
For ‘Flexible Ticket’ holders who opt not to select their week during the 7 Day Early Access period, you will need to provide a minimum of 60 days notice before an event date to join a 2021 or 2022 Luxè Week by emailing email@example.com. If there is space, your spot on to the week will then be confirmed.
Read more about it here: https://www.theluxeweek.com/pages/flexible-tickets
Please refer to our booking terms and conditions for more details.